FAQ's
Still have questions or need additional assistance? Our FAQ section is designed to provide quick answers, but if you need further support, we’re here to help. Visit our Contact Us page to reach out to our dedicated team. Whether it’s via email, WhatsApp, Telegram, or live chat, we’ll ensure your queries are addressed promptly and efficiently. Let us know how we can assist!
FAQ's
General Questions
What is AO Pay?
AO Pay is a South African payment gateway that simplifies online transactions for businesses and customers. With solutions like Instant EFT, Capitec Pay, Absa Pay, and Direct Deposits, AO Pay ensures fast, secure, and seamless payments.
What does AO Pay mean?
AO Pay stands for Africa Online Payments, as our goal is to offer one solution for all African Countries, allowing frictionless payment across the continent.
How does AO Pay work?
AO Pay processes payments securely by acting as a bridge between businesses and customers. Customers select a payment method, initiate, and approve the transaction. Payments are then processed efficiently, ensuring a hassle-free experience for both parties
Do I need to create an account with AO Pay to make a payment?
No, customers don’t need to register with AO Pay. Transactions are completed directly through the merchant’s website
Can I use AO Pay for international transactions?
No, AO Pay only supports local payments
Can I use AO Pay on mobile devices?
Yes, AO Pay is compatible with mobile devices, Laptops, PC’s and Tablets.
Payment Methods
What is Instant EFT?
Instant EFT allows customers to pay directly from their bank accounts without using a card. Simply select your bank, log in with your internet banking credentials, and approve the payment. Funds reflect instantly.
Which banks are supported by AO Pay?
AO EFT:
- Absa
- FNB
- Nedbank
- Standard Bank
- Tyme Bank
Direct Deposits:
- All South African Banks
How does Capitec Pay work?
Capitec Pay enables secure payments directly through the Capitec Banking App. Use your ID number, bank account number, or linked cellphone number to initiate the payment and approve it in real time.
What is Absa Pay?
Absa Pay simplifies online payments. Customers use their Absa account number and approve the transaction through their online banking. Payments are processed quickly and securely.
How do Direct Deposits work?
Direct Deposits allow customers to pay directly to AO Pay accounts using unique reference numbers generated during checkout. Once funds are received, the merchant is notified instantly.
Can I use the same reference for each payment?
No, our reconciliation is based on unique references. If you use the same reference twice, there will be a delay in reconciling your deposit.
Please make sure to initiate the transaction on the merchants website and select AO Pay to deposit.
What are RTC Payouts?
RTC (Real-Time Clearing) Payouts enable quick, secure transfers directly to recipients’ bank accounts. Funds are made available immediately, making this an ideal solution for businesses and customers.
Integration
Can AO Pay integrate with my e-commerce platform?
Yes, AO Pay supports plugins and API integrations for popular e-commerce platforms, ensuring a seamless setup.
Does AO Pay work with any CRM, Cashier or Payment Orchestration Platforms?
Yes, AO Pay has integrations with BridgerPay, FXBO, PayTiko, & Praxis. Businesses can connect directly to AO Pay, accessing all its payment solutions through these platforms.
Do I need technical expertise to use AO Pay’s API?
Our API is designed to be user-friendly. For any technical queries, our support team is available to assist.
Security and Compliance
Is AO Pay secure?
Yes, AO Pay employs advanced encryption and fraud prevention tools to ensure all transactions are safe and secure.
Does AO Pay support fraud prevention?
Yes, AO Pay uses real-time fraud detection and monitoring to protect customers and businesses from unauthorized transactions.
Is my personal information safe with AO Pay?
Yes, AO Pay takes privacy and security seriously, and your personal information is always protected as required by the Protection of Personal Information Act (POPIA)
Support and Troubleshooting
Why are my funds not reflecting?
Instant EFT, Capitec Pay, or Absa Pay: Funds should reflect instantly. If not, contact AO Pay support with your transaction ID.
Direct Deposits: These can take 5 minutes to 48 hours to clear depending on the bank. Ensure you use the unique reference provided.
What should I do if my transaction is declined?
– Confirm you’re using the correct internet banking credentials.
– Ensure you have sufficient funds.
– Check if your bank profile includes your full name and surname.
If the issue persists, contact AO Pay support with your order ID, reference, and proof of payment.
How can I contact AO Pay support?
You can reach us via:
– WhatsApp
– Telegram
– Website chat
– Email
– Contact form on our website
What is the transaction limit on AO Pay?
Transaction limits depend on your internet banking limits and any limits imposed by the merchant.
Why Choose AO Pay?
Why Choose AO Pay
Fast and secure payments with multiple options like Instant EFT, Capitec Pay, and Absa Pay.
– Seamless integration for businesses of all sizes.
– Local expertise with a dedicated support team.
– Committed to providing reliable and efficient payment solutions tailored to South African businesses.
